Terms & Conditions
Terms and Conditions for GRUBCON
Telephone Support and Order Assistance Services Effective Date: [Jun 18, 2023] Please read these terms and conditions carefully before using GRUBCON's telephone support and order assistance services. By accessing or using our services, you agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms and conditions, you may not use our services. Introduction
1.1 Overview
GRUBCON provides telephone support and order assistance services to restaurant partners ('Partners') and restaurant service providers ('Providers') for their restaurant clients. Our services assist with inquiries, technical issues, and recovering cancellations from third-party providers. However, the success of recovery is subject to certain conditions and limitations.
1.2 Agreement
By using our services, you acknowledge that you have read, understood, and agreed to comply with these terms and conditions.
Telephone Support and Order Assistance Services
2.1 Eligibility
Our telephone support and order assistance services are available to both Partners and Providers. By accessing our services, you confirm that you are authorized to represent the restaurant or service provider and act on their behalf.
2.2 Availability
We strive to provide uninterrupted services, but we do not guarantee continuous availability. Services may be subject to scheduled maintenance or interruption due to unforeseen circumstances.
2.3 Service Limitations
While we will make reasonable efforts to assist in recovering lost revenue from third-party provider cancellations, we cannot guarantee success. The success of recovery depends on factors beyond our control, including the policies and limitations set by third-party providers.
2.4 Avoidable Cancellations
We cannot recover lost revenue if the cancellation was avoidable or a result of the Partner's or Provider's actions or omissions. We will not engage in any activities that violate the policies or terms set by third-party providers. 2.5 Information Security During the telephone support session or order assistance, we may collect and process certain information related to inquiries or orders. We will handle this information in accordance with our Privacy Policy Obligations and Responsibilities
3.1 Partner and Provider Responsibilities
As a Partner or Provider, you agree to:
a) Provide accurate and up-to-date information during the telephone support session or order assistance.
b) Cooperate with our support representatives and provide necessary access to systems or information required for troubleshooting or order assistance.
c) Comply with applicable laws and regulations while using our services.
3.2 Prohibited Activities
You are prohibited from:
a) Misrepresenting your identity or relationship with the restaurant or service provider.
b) Engaging in fraudulent or illegal activities.
c) Attempting to disrupt or compromise the security or integrity of our services.
Intellectual Property
4.1 Ownership
All intellectual property rights, including but not limited to trademarks, logos, and content, related to GRUBCON's services are owned by GRUBCON or its licensors.
4.2 Usage Restrictions
You may not reproduce, distribute, modify, or create derivative works based on any part of our services without obtaining prior written permission from GRUBCON.
Limitation of Liability
5.1 Disclaimer
GRUBCON's services are provided on an "as-is" and "as available" basis. We make no warranties or representations, express or implied, regarding the accuracy, reliability, or suitability of the services.
5.2 Limitation of Liability
To the extent permitted by law, GRUBCON and its affiliates, officers, directors, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of our services or any lost revenue resulting from third-party delivery cancellations.
Termination
6.1 Termination by GRUBCON
GRUBCON reserves the right to suspend or terminate your access to our services, with or without cause, at any -me and without prior notice.
6.2 Termination by Partner or Provider
Partners or Providers may discontinue using our services at any time by providing written notice to GRUBCON. Prohibited Activities and Misuse
7.1 Misuse of Services
GRUBCON expects all restaurant partners to use our services responsibly and in compliance with applicable laws, regulations, and industry standards. Misuse of our services is strictly prohibited.
7.2 Bad Actor Behaviors
Restaurant partners must not abuse GRUBCON services or utilize them as a conduit to engage in any form of bad actor behaviors. This includes, but is not limited to:
a) Engaging in fraudulent activities or misrepresenting information.
b) Attempting to deceive or manipulate the system for personal gain.
c) Violating any laws, regulations, or the terms and conditions set forth by GRUBCON or third-party providers.
d) Engaging in activities that harm the reputation or integrity of GRUBCON or its partners.
7.3 Termination for Misrepresentation or Abuse
GRUBCON reserves the right to immediately terminate the services provided to a restaurant partner if GRUBCON determines, at its sole discretion, that the partner has misrepresented information or abused the system of third-party delivery companies. Such termination may occur without prior notice and may result in the partner's loss of access to GRUBCON services.
Financial Loss of Revenue and Recovery Attempts
8.1 Limitation of Liability
GRUBCON shall not be held responsible for any financial loss of revenue incurred by restaurant partners due to the declination of recovery attempts by third-party delivery companies. While we will make reasonable efforts to assist in recovering lost revenue, the success of recovery is subject to the policies and decisions of the third-party delivery companies.
8.2 No Guarantee of Recovery
GRUBCON does not guarantee the successful recovery of lost revenue from third-party delivery cancellations. We will make our best efforts to assist restaurant partners, but the outcome of recovery attempts depends on factors beyond our control, including the policies and decisions of third-party delivery companies.
8.3 Avoidable Cancellations
GRUBCON shall not be responsible for recovering lost revenue resulting from avoidable cancellations. It is the responsibility of the restaurant partner to minimize avoidable cancellations and take appropriate actions to ensure the accuracy and timely fulfillment of orders.
Communication with Restaurant Customers
9.1 Order Communication
GRUBCON reserves the right to communicate with restaurant customers on behalf of the restaurant partner. This includes facilitating order-related communication, such as order status updates, delivery information, and addressing customer inquiries or concerns.
9.2 Future Communication
GRUBCON may also contact restaurant customers for any reason in the future, including but not limited to promotions, surveys, feedback requests, or important service updates.
9.3 Customer Privacy
GRUBCON respects the privacy of restaurant customers and handles their personal information in accordance with our Privacy Policy. We will only use customer information for the purposes outlined in this section and as permitted by applicable laws and regulations.
Governing Law and Jurisdiction
10.1 Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
10.2 Jurisdiction
Any dispute arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Delaware, United States.
10.3 Delaware Corporation
GRUBCON is a Delaware corporation, and any legal references or implications in these terms and conditions regarding GRUBCON shall pertain to its status as a Delaware corporation.
